Team Leader - Viking Travel Care

A newly established service area for Viking is travel assistance services. From our offices in Spain, we assist customers with travel insurance who experience an incident, illness, or injury while traveling abroad. The service is provided in all the Nordic languages.

We are now looking for a Norwegian speaking Team Leader with experience in travel insurance assistance to be responsible for our teams in Fuengirola and Torrevieja.

Responsibilities

• Personnel responsibility for the Norwegian speaking team members.
• Coaching and competence development of team members.
• Fulfillment of the required service levels, including key performance indicators and service level agreements.
• Administrative tasks such as time sheets, salary files, absence routines, and updating and maintaining shift plans.
• Covering and performing the tasks of other Team Leaders in rotation in case of absence.
• Working closely with other departments within Viking Assistance Group to ensure implementation of agreements and projects, and to plan and execute proper training.

We offer

• A competitive salary.
• A long-term contract.
• The employer covers a personal computer and mobile phone.
• Flexible working hours with rotation.
• A very good work environment with great colleagues.
• Social activities with colleagues.
• Newly renovated offices centrally located in Fuengirola and Torrevieja.