Danish-speaking Assistance Coordinator in Spain

Viking Travel Care is looking for Danish-speaking Assistance Coordinators to join our travel insurance assistance centre in Spain. At Viking Travel Care, you will assist Nordic travellers around the world when they experience illness, accidents or other unexpected situations while travelling. You will provide important support to customers who need reassurance, information and practical assistance.

This could be an exciting opportunity for you if you already live in Spain or are considering moving here.

What does the role involve?

As an Assistance Coordinator, you will often be the first person a customer speaks to when something has happened. Your responsibilities will include:

• Answering telephone calls and emails
• Listening to customers and understanding their situation
• Opening and following up on cases
• Providing information about insurance coverage
• Assisting with arrangements involving doctors, clinics, transport, hotels or repatriation when required
• Working with insurance companies, doctors, clinics and other partners

Our assistance centre operates 24/7, and working hours are organised across daytime, evening, night and weekend shifts.

Who are we looking for?

You do not need a particular educational background to apply. What matters most is that you enjoy helping people, communicate well and are comfortable working in a busy environment.

What we offer

• A full-time position in accordance with Spanish employment law
• Thorough and structured training
• A competitive salary and good employment conditions
• A social and inclusive working environment
• Varied working days where you can make a genuine difference
• Opportunities for personal and professional development
• Attractive offices in Torrevieja or Fuengirola