Support Systems Manager

At Easee, we want to make life easier -- for our customers and the people supporting them. As our Support Systems Manager, you'll own and develop the technical foundation behind our Customer Excellence organization across Europe.

You’ll bridge business needs and technical solutions, managing our existing platforms while continuously improving how our systems, integrations, and automation support a growing organization. The role combines hands-on technical work with strategic platform development, with a strong focus on scalability, efficiency, and AI.

What you will do

• Owning, administering, and continuously improving our support platforms (Zendesk and Talkdesk).
• Building and improving workflows, integrations, webhooks, and automations.
• Exploring and implementing AI solutions, including chatbots and Voice AI.
• Monitoring platform performance, troubleshooting issues, and driving improvements.
• Improving data flows, data quality, and master data across our support systems.
• Leading technical improvements from idea to implementation.
• Shaping the long-term strategy for our support technology.

What we offer

• A key role in a company experiencing strong international growth.
• A significant opportunity to influence technology choices and platform strategy.
• Flexible working hours and the option to work from home.
• An environment where you own your domain and build something lasting.
• The chance to work at the cutting edge of technology (AI) and be at the forefront of your field.