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Job Description
Customer Success Manager
Do you want to ensure that our customers get maximum value from their digital health solutions? Are you motivated by building strong relationships and contributing to better patient care through digital patient engagement? Then you might be our new Customer Success Manager!
Your Role
As a Customer Success Manager at EG CheckWare, you will play a central role in ensuring that our Norwegian customers achieve lasting value and measurable results from their solutions. You will manage a portfolio of customers within hospitals, clinics, and municipalities, guiding them to use EG CheckWare's software effectively to create real impact, reduce dropout rates, drive usage, and identify opportunities for growth.
Your Tasks
- Building and maintaining strong, trust-based relationships with your customers in Norway.
- Proactively driving customer adoption, renewals, and upsell opportunities within your portfolio.
- Facilitating smooth transitions from project delivery to ongoing success and value realization.
- Analyzing usage data and customer feedback to identify risks and opportunities.
- Supporting customer meetings, workshops, and events to strengthen engagement and visibility.
- Sharing insights with internal teams to continuously improve the customer journey and solution mapping.
- Advising our customers on how to best implement digital health services.
What’s in it for you?
- An independent role with excellent opportunities for professional and personal development.
- A unique opportunity to work with meaningful software and forward-thinking customers.
- A collaborative, Nordic work environment with engaged colleagues and a supportive culture.
- Competitive terms, pension schemes, insurance, and flexibility for hybrid work.
Requirements
- You have solid experience from customer success, account management, project management, or consultancy work, ideally within SaaS or IT.
- You possess a strong commercial understanding and insight into what drives long-term customer relationships.
- You have excellent communication skills, both written and verbal, in Norwegian and English.
- You have the ability to analyze data and translate insights into action.
- You demonstrate a proactive, structured, and solution-oriented approach.
- You have a genuine interest in the digitalization of the healthcare sector and patient engagement.
Skills
Experience
mid-level