Spare Parts Manager

Nord Gas Solutions has more than 2,000 installed systems worldwide, creating a substantial and growing aftermarket opportunity. We are now looking for a very experienced Spare Parts Manager to take ownership of our spare parts business and develop it into a highly efficient, scalable and commercially driven operation.

Today, our spare parts business represents approximately €20 million in annual revenue, with significant potential for further growth.

Your mission

You will have end-to-end responsibility for developing and professionalising the spare parts operation within Nord Gas Solutions. Your focus will be to create a business that is fast, commercially sharp, customer-focused and scalable.

You will:

• Own and develop the global spare parts business.
• Grow a high-volume transactional environment with a large number of enquiries, quotations, orders and customer interactions.
• Identify opportunities for upselling, cross-selling and proactive spare parts sales across our installed base.
• Improve quotation speed, order processing, delivery performance and customer responsiveness.
• Develop structured ways of working for prioritisation, transaction handling and customer follow-up.
• Develop processes, systems, automation and digital tools that allow the business to scale efficiently.
• Establish meaningful KPIs and use data to continuously improve commercial and operational performance.
• Work closely with Services delivery, Sales, Supply Chain, Engineering and our global organisation.
• Build a strong understanding of our installed base and translate that knowledge into future aftermarket opportunities.