Customer Experience Consultant

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

As a Customer Experience Consultant in our Oslo office you will be the primary point of contact for your portfolio customers and act as an advocate for these customers, internally within Maersk. This role encompasses various activities to ensure customer satisfaction and smooth execution of the end-to-end shipment lifecycle by building a strong relationship with customers.

Key Responsibilities

• Improve Customer Experience and Drive Operational Excellence.
• Onboard new customers on standard processes and digital platform.
• Align and coordinate with multiple external and internal stakeholders.
• Promote digital adoption and self-service solutions.
• Serve as the primary point of contact for assigned customers.
• Execute transactional activities based on agreed IOP and SOP.
• Orchestrate the end-to-end shipment cycle.
• Drive continuous improvement to improve efficiency.
• Perform upselling and cross-selling.

We Offer

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view.

• Be part of the world’s largest container shipping company.
• Exposure to multinational environment/culture.
• Room for growth and development.