Lead Customer Service Agent, OSL

About the job

Norwegian is seeking experienced and service-minded candidates to join their ground handling team at Oslo Airport (OSL) as either a Customer Service Agent or Gate Lead. Both roles operate on 75% permanent contracts and involve delivering professional, friendly, and efficient service while upholding high safety and punctuality standards. The positions require working in a rotating shift pattern, including early mornings, evenings, and weekends.

Responsibilities

• Customer Service Agent (Check-in): Welcoming passengers with a positive and helpful attitude, checking travel documents, ticketing, and issuing boarding passes, handling bag-drop, acceptance, and tagging of luggage (including special luggage), and assisting passengers with travel information, gate guidance, and irregularities.
• Gate Lead (Gate Operations): Leading gate setup and on-time passenger boarding in accordance with Norwegian procedures, operating passenger boarding bridges (Jet-bridges) when required, strictly adhering to gate baggage rules, accurately collecting excess baggage revenue, and assisting with ticketing, flight changes, and gate irregularities to ensure safe, punctual departures.

Qualifications

• Prior relevant experience as a Customer Service Agent (Check-in) or with Gate operations / Gate Lead.
• Strong customer focus, good communication skills, and a positive mindset.
• Comfortable working shifts during unsociable hours (early mornings, evenings, weekends).
• Good English language skills, both verbal and written. Preferably Scandinavian speaking.
• Lived continuously in an EU/EEA country for the last 5 years.
• Can provide a clean criminal record and complete 5-year background documentation to obtain Avinor security clearance and airport ID.

We offer

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines.
• Comprehensive travel insurance.
• Competitive salary and pension scheme.
• Opportunity to join our share saving plan.

How to apply

If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV. Please note: We can only accept applications that have been submitted through our recruitment system. We accept CVs in either English or a Scandinavian language.

Contact

Do you have any questions or need any help with your application? We are here to support you, please contact: Umaar Aslam Rana, Station Manager, Umaar.Aslam.Rana@norwegian.com.