Are you our new Customer Service Agent or Gate Lead in Oslo?

søknader: 3 søknader
visninger: 31 visninger
Frist: Frist: 02.12.202620 dager igjen

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Stillingsbeskrivelse

About the job

Norwegian is seeking experienced and service-minded candidates to join their ground handling team at Oslo Airport (OSL) as a Customer Service Agent or Gate Lead. This is a full-time, permanent position operating on a rotating shift pattern, including early mornings, evenings, and weekends.

Responsibilities

Customer Service Agent (Check-in): Welcoming passengers with a positive and helpful attitude, checking travel documents, ticketing, and issuing boarding passes, handling bag-drop, acceptance, and tagging of luggage (including special luggage), and assisting passengers with travel information, gate guidance, and irregularities.
Gate Lead (Gate Operations): Leading gate setup and on-time passenger boarding in accordance with Norwegian procedures, operating passenger boarding bridges (Jet-bridges) when required, strictly adhering to gate baggage rules, accurately collecting excess baggage revenue, and assisting with ticketing, flight changes, and gate irregularities to ensure safe, punctual departures.

Qualifications

Prior relevant experience as a Customer Service Agent (Check-in) or with Gate operations/Gate Lead.
Strong customer focus, good communication skills, and a positive mindset.
Comfortable working shifts during unsociable hours (early mornings, evenings, weekends).
Good English language skills, both verbal and written. Preferably Scandinavian speaking.
Have lived continuously in an EU/EEA country for the last 5 years.
Can provide a clean criminal record and complete 5-year background documentation to obtain Avinor security clearance and airport ID.

We offer

Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines.
Comprehensive travel insurance.
Competitive salary and pension scheme.
Opportunity to join our share saving plan.

How to apply

To apply, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV. Please note: We can only accept applications that have been submitted through our recruitment system. We accept CVs in either English or a Scandinavian language.

Contact

For any questions or help with your application, please contact: Umaar Aslam Rana, Station Manager, at Umaar.Aslam.Rana@norwegian.com.

Krav

Prior relevant experience as a Customer Service Agent (Check-in) or with Gate operations/Gate Lead.
Strong customer focus, good communication skills, and a positive mindset.
Comfortable working shifts during unsociable hours (early mornings, evenings, weekends).

Ferdigheter

Customer serviceCommunication skillsEnglish language skillsScandinavian language skillsGate operationsBoarding proceduresBaggage handling

Lønn

Competitive salary and pension scheme

600 000 kr per år

Estimert lønn. Kan avvike fra lønnen arbeidsgiver tilbyr.

Erfaring

senior

Spørsmål og svar

Hvor mange stillinger har Norwegian lyst ut de siste 90 dagene?

Norwegian har lyst ut 9 stillinger de siste 90 dagene.

Se andre stillinger fra bedriften

Hvor mange stillinger er lyst ut innen Salg og service de siste 90 dagene?

Det er lyst ut 10269 stillinger innen Salg og service de siste 90 dagene.

Hvor mange stillinger etterspør hver av ferdighetene i denne annonsen?

Ferdighetene avgjør hvor mange stillinger du i det hele tatt kan søke på. Søylene viser hvor mange stillinger som er lyst ut de siste 90 dagene for hver enkelt ferdighet i denne annonsen — ikke bare her, men på hele Autosøk. De lengste søylene er ferdighetene arbeidsmarkedet etterspør bredest, og de er verdt å løfte fram øverst i CV-en og søknaden. De korteste er nisjeferdigheter: de gir færre treff, men også færre konkurrenter når de først etterspørres.