About the job
Sherwin Williams Norge is seeking an Operations Manager to lead the day-to-day operations of their facility in Skedsmokorset. This senior leadership role involves overseeing operations, safety, quality, customer service, cost management, and employee leadership. The ideal candidate will be responsible for driving continuous improvement initiatives and ensuring compliance with legal, regulatory, and company requirements.
Responsibilities
- Lead the day-to-day operations of the facility and drive continuous improvement initiatives.
- Take overall responsibility for site performance, including volume, quality, cost, service, and operational efficiency.
- Lead and engage employees, providing clear direction, coaching, feedback, and support to develop individual and team performance.
- Champion customer satisfaction and ensure the facility consistently delivers agreed customer and service expectations.
- Ensure full compliance with Sherwin-Williams policies and procedures, legal requirements, EHS, safety, security, and hazardous material handling standards.
- Monitor operational activities and performance against agreed KPIs and business objectives.
- Support the achievement of facility sales, operating profit, volume, and margin targets.
- Manage inventory levels and ensure effective stock management and accurate annual physical inventory.
- Support the facility capital plan and identify suitable equipment, technologies, and working practices to improve efficiency and reduce costs.
- Monitor and report KPIs, improvement initiatives, and operational projects, sharing best practices across the EMEA organization where appropriate.
- Oversee equipment maintenance and troubleshooting, coordinating external technical support where required.
- Support the management of customer complaints and act as an escalation point for operational and customer-related issues.
- Lead or support Health, Safety, and Environmental improvement initiatives and ensure a safe working environment.
- Ensure effective implementation of HR processes, with particular focus on employee engagement, performance management, and talent development.
- Identify and address urgent operational, safety, quality, and environmental issues with a strong sense of urgency.
- Effectively communicate with and mobilize teams across all levels of the organization and escalate issues appropriately.
- Travel occasionally to other Sherwin-Williams sites in Europe as required.
Qualifications
- Bachelor’s degree or equivalent in a relevant field is required.
- 3–5 years of experience in customer relations, logistics, and operational team management.
- Experience with Environmental, Health & Safety regulations and management.
- Knowledge of facility installations and relevant regulations.
- Experience working with internal management systems and operational processes.
- Strong understanding of business performance, costs, and key operational metrics.
Technical & Professional Skills
- Strong computer skills and ability to work with operational and business systems.
- Ability to manage multiple priorities, deadlines, and operational challenges effectively.
- Strong problem-solving and decision-making skills.
- Ability to analyse data, identify risks, and translate objectives into clear action plans.
- Experience with maintenance, equipment troubleshooting, or operational technical matters is an advantage.
- Knowledge of Sherwin-Williams systems such as MIRA, Discovery, and ECOMET is an advantage.
- Strong understanding of safety, loss prevention, security, and hazardous material handling requirements.
Leadership & Personal Competencies
- Strong leadership presence with the ability to motivate and engage employees.
- Excellent coaching and people-development skills.
- Ability to build positive working relationships and establish trust across different teams and functions.
- Customer-focused mindset with strong communication and interpersonal skills.
- Ability to make timely, fact-based decisions and take ownership of outcomes.
- Strong planning, organization, and prioritization skills.
- Proactive approach to identifying opportunities and implementing solutions.
- Ability to lead through change and drive a culture of continuous improvement.
- Comfortable working independently while collaborating effectively with regional and cross-functional teams.
Qualifications
- Local language of the facility: Advanced level – written, spoken, and reading.
- English: Advanced level – written, spoken, and reading.
We offer
- An annual gross salary in the range of 720,000 NOK – 920,000 NOK.
- A senior operational leadership role within an international organization.
- A high level of responsibility and visibility within the facility and wider EMEA organization.
- The opportunity to lead people, operations, and continuous improvement initiatives.
- Close cooperation with regional leadership and other functions across the organization.
- Opportunities to develop your leadership, operational, and commercial competencies.
- A collaborative environment where your experience and ideas can have a direct impact on business performance.
How to apply
Please apply today and join Sherwin-Williams as our next Operations Manager. Applications and CVs must be in English.
