Danish-Speaking Dispute Analyst - Tieto Banktech

About the job

Tieto Norway AS is looking for a Danish-Speaking Dispute Analyst to join their Nordic Operations team in Tieto Banktech. Tieto Banktech provides secure, reliable, and scalable banking solutions to some of the Nordics’ most trusted financial institutions. Using automation, data, AI, and cloud technologies, they help banks modernize their core systems, strengthen trust, and deliver greater impact across the banking experience.

Responsibilities

• Investigate and process payment card claims and disputes
• Review transactions, supporting documentation, and case-related information
• Ensure compliance with applicable regulations, card-scheme requirements, client procedures, and internal guidelines
• Prepare clear and accurate case documentation
• Communicate with internal and external stakeholders when required
• Deliver high-quality work within agreed service levels and operational deadlines
• Contribute to process improvements and the continued development of dispute services
• Collaborate with colleagues across multiple Nordic markets
• Share knowledge and contribute to a positive and professional team environment

Qualifications

• Fluency in written and spoken Danish
• Strong written and spoken English
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Good communication and cooperation skills
• The ability to work independently and as part of a team
• The ability to prioritise tasks and meet deadlines
• A structured and service-oriented way of working
• The ability to work comfortably in an international environment

Personal qualities

You are structured, analytical, and detail-oriented. You are comfortable taking responsibility for your own cases while also contributing to the wider team.

We offer

• Professional growth and meaningful projects
• An open culture and outstanding work-life balance
• The opportunity to create the future of a growing, fast-developing, and important sector
• A flexible hybrid work model
• A culture that values curiosity and continuous learning

How to apply

Did we get you inspired? We look forward to your application! Interviews will be held continuously, so we encourage you to apply today. For more information or questions, please contact the Talent Acquisition team at recruitmentinbanking@tieto.com.

Contact

Talent Acquisition team
recruitmentinbanking@tieto.com