Technical Support & Operations Specialist

Opscom Systems As

Olav V gate 56, 8004 Bodø

IT-jobber i Bodø

søknader: 2 søknader
visninger: 29 visninger
Frist: Frist: 30.11.202618 dager igjen

Logg inn for å bruke Auto-Apply

CV-treff

Din CV?%

Kun forhåndsvisning — vi beregner hvor godt du matcher denne jobben så snart du har en CV. Legg til CV

Stillingsbeskrivelse

About the job

Opscom Systems As is looking for a Technical Support & Operations Specialist to bridge the gap between our Customer Care and DevOps teams. You will troubleshoot technical issues by connecting the dots between customer reports and multiple systems and forming a clear hypothesis.

Responsibilities

Analyze customer tickets and server/application logs to pinpoint root causes and resolve issues directly.
Create, triage, document, and resolve support tickets, ensuring clean handoffs to DevOps when code changes are needed.
Support Norwegian and international aviation customers via phone, video, and email with a clear, service-minded approach.
Run onboarding and training sessions on the Opscom platform once you know the system inside out.
Offload routine operational tasks from Support and DevOps, and keep internal guides updated.

Qualifications

Practical understanding of web applications (SaaS), mobile app sync, and how software runs in production.
Comfortable using application telemetry, monitoring, or server logs to validate your hypotheses efficiently without getting lost in the data.
Strong communication skills in Norwegian and English, with a knack for explaining technical topics simply.
Experience from 2nd-line technical support, IT operations, or QA is an advantage.
Skilled at taking vague user symptoms, deducing the underlying conditions, and attempting to reproduce or isolate the failure domain systematically without needing direct code access.

Personal qualities

Curious: You look at a strange error and immediately start asking the right scoping questions: Is it tenant-specific or platform-wide? Is it a data issue, a module edge case, or a sync conflict? You enjoy testing your theories through clean replication, knowing exactly when to resolve it yourself and when to package a well-scoped ticket for escalation.
Pedagogical: You enjoy talking to users and teaching others how a system works.
Structured: You keep tickets tidy, respect security standards, and follow issues through to resolution.

We offer

A key operational role in an international aviation tech company headquartered at Bodø Airport.
Thorough product onboarding and close mentorship from experienced DevOps engineers and aviation specialists.
Career growth paths toward DevOps, technical customer success, or product management.
Competitive salary and a close-knit team environment.

How to apply

Send your application to trond.winther@opscomsystems.com or contact Trond Winther at 95769327.

Contact

Trond Winther
95769327
trond.winther@opscomsystems.com

Krav

Practical understanding of web applications (SaaS), mobile app sync, and how software runs in production.
Comfortable using application telemetry, monitoring, or server logs to validate your hypotheses efficiently without getting lost in the data.
Strong communication skills in Norwegian and English, with a knack for explaining technical topics simply.

Ferdigheter

Web applications (SaaS)Mobile app syncApplication telemetryServer logsCustomer supportTroubleshootingCommunication skillsAviation industry knowledge

Lønn

Competitive salary

800 000 kr per år

Estimert lønn. Kan avvike fra lønnen arbeidsgiver tilbyr.

Erfaring

mid-level

Spørsmål og svar

Hvem er Opscom Systems As?

Stiftet: 1. april 2003
Ansatte: 8
Hovedkontor: Bodø
Avdelinger: 1 steder: Bodø
Bransje: Dataprogrammeringstjenester
Organisasjonsform: Aksjeselskap
Org.nr.: 985 745 064

Kilde: Enhetsregisteret

Hvor mange stillinger er lyst ut innen IT de siste 90 dagene?

Det er lyst ut 4293 stillinger innen IT de siste 90 dagene.

Hvor mange stillinger etterspør hver av ferdighetene i denne annonsen?

Ferdighetene avgjør hvor mange stillinger du i det hele tatt kan søke på. Søylene viser hvor mange stillinger som er lyst ut de siste 90 dagene for hver enkelt ferdighet i denne annonsen — ikke bare her, men på hele Autosøk. De lengste søylene er ferdighetene arbeidsmarkedet etterspør bredest, og de er verdt å løfte fram øverst i CV-en og søknaden. De korteste er nisjeferdigheter: de gir færre treff, men også færre konkurrenter når de først etterspørres.